Bulk order questions, answered plainly.
The questions buyers actually send us, grouped by subject. Where the honest answer is that it depends on your order, we say so and explain what it depends on.
Ordering
Do I need to be a business to order?
No. Offices, families and community groups order from us on the same terms as hotels and caterers. What you do need is to order in bulk, because we do not sell single pieces. Bulk orders
What is the minimum order?
It depends on the product and the packing format, so we quote it per product rather than publish one number that would be wrong for half of what we make. The minimum for your order is stated in writing when we quote. MOQ and pricing
How far ahead should I order?
As far ahead as you can, and further than feels necessary for festive periods. Ramadan, Raya and the year-end office season fill first. In quiet weeks there is usually room at shorter notice, but a slot that has gone cannot be recreated.
Can I change my order after confirming?
Quantity usually yes, if capacity remains in your slot. Date sometimes, depending on the week. Packing format is best treated as no, because it changes the work and therefore the price. The ordering process
Why is there no online checkout?
Because nothing is made before it is ordered. There is no stock to sell you. What you are booking is a production slot and a specification, and neither can be priced until both are agreed.
Products
What is Kunafa Pistachio Chocolate Bar?
A thick chocolate shell filled with pistachio and shredded kunafa pastry, toasted before filling so it keeps its crispness. Kunafa Pistachio Chocolate Bar
What is the difference between the original and the chewy?
The original is a shelled bar with a snap. The chewy has a softer pull and holds better at room temperature over a long afternoon, which makes it the safer choice for outdoor events and anything displayed for hours. The Dubai Chewy
Which one should I order for my event?
If guests take it away at the end, the original. If it sits out for hours or the room is warm, the chewy. If your event has both situations, order both on one delivery. How to judge a Dubai chocolate
What is the shelf life?
It depends on the product and the packing format you choose, so it is stated for your batch on your quote rather than quoted as one number. If your venue has a storage constraint, raise it before you confirm.
Can you make something that is not on the site?
Tell us what you are planning and we will tell you honestly whether this kitchen can make it properly at your volume. Sometimes the answer is no, and it is better said early.
Delivery and packing
How is it packed?
Everything is individually packed, one piece per pack. The only choice is between our packaging and your own on a private label run. What actually varies is which product suits your service. Delivery and packaging
Where do you deliver?
Delivery coverage and any charge for your location are stated on your quote. If your venue falls outside what we can serve directly, we will tell you at the quote stage rather than after you confirm.
Can you deliver to two venues?
Yes, if it is arranged at the quote stage. Asked for after confirmation it is often not possible, because the production run and the route were built around a single drop.
What time will it arrive?
Inside the window agreed on your quote. For events we schedule backwards from your service time rather than the date, so tell us when it has to be on the floor.
What if something is wrong with the delivery?
Tell us immediately and tell the kitchen rather than a mailbox. Because the product is perishable, a problem raised on the day can be resolved in ways the same problem cannot a week later. Delivery and refund policy
Trade buyers and private label
Can you supply our hotel on a standing order?
Yes. We agree the specification once and hold it across reorders, so your F and B team is not re-approving the item every quarter. Hotel supply
Can you produce under our own brand?
Yes. It adds a packaging timeline, an approval round and a higher minimum, so plan in months rather than weeks for a first run. Private label and OEM
Will you approach our clients?
No. If a guest at an event you catered contacts us about your event, we point them back to you. Your relationships are what you are selling.
What documentation can you provide?
Tell us what your procurement process requires and we will tell you exactly what we can and cannot provide. A clear no is more useful to you than a vague yes. Halal and compliance
Can we visit the kitchen?
If your process requires a site visit before approval, ask early and we will tell you what we can arrange and when. Kitchen and quality
Still not answered
Send the question with your product, quantity and date attached, and the answer usually comes back as a quote rather than another reply. If you are asking about work rather than an order, use the same form and choose Careers.